Rules & Conditions
Our client services representatives are committed to customer service. They will work with you to personalize your glamping and boating excursion. Reservation requests must be made by completing the on-line reservations form at Book Your Tour. Our client services representative will contact you by email and telephone to confirm your reservation. If you do not hear from us within 24 hours please call us at 877-395-9574. Our customers are important to us and we value your business.
Glamping Site Minimum Booking Window
Reservations must be made 2 days prior to arrival.
For example, if you wish to arrive on a Friday, your reservation must be made on Wednesday of that week or earlier.
One day prior to arrival and same day reservations are accepted depending on availability. If there are sites available, they are on a first-come, first-served basis and are extremely limited. Some select destinations may require reservations be placed six months to one year in advance depending on the length of your stay, time of year, special events and popularity.
Minimum stay: Two nights.
Boat Tours Minimum Booking Window
Reservations must be made 1 day prior to tour departure.
Same day reservations are accepted depending on availability.
Rates and Deposits
A 20% deposit is required to confirm reservations for glamping sites and boat tours. Rates are available on Select Destinations menu. We accept Visa, MasterCard, American Express and Discover.
Payment Methods Accepted On-line:
Canceling Glamping Reservations:
There is a $ 17.75 fee to cancel a glamping reservation. In addition a first night’s use fee will be charged for reservations cancelled two days prior to your scheduled arrival date. There is no penalty to reschedule a glamping reservation two days prior to your scheduled arrival date.
Canceling Boat Tour Reservations:
A 20% cancellation fee will be charged to cancel a Boat Tour reservation 24 hours prior to and day of departure.